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ICAEW Virtually Live

Driving the performance of digital initiatives, during tough economic times

Speaker: Joe Wilson, Serviceware

Schedule: 16 Jun 2021 12:45 - 13:25 BST

ICAEW Virtually Live Come back soon! This session will be live on 16 June.

In partnership with Serviceware

Register now Find out more about Serviceware
ServiceWare partner of ICAEW Virtually LIve 2020


The recent crisis has disrupted the global economy and providing unprecedented levels of uncertainty, with growth expected to be -4.6% during 2020 (Schroder Sep 2020). The challenge for most CFOs was initially to get the company moving again and now turns to cost saving whilst simultaneously looking for new growth.

Opportunities to digitise routes to market and customer service are for many the obvious route but come at a cost. How is it possible to identify cost savings and reinvest, when you are working with an abundance of misinformation that is out of date in seconds? And how do you plan and manage performance with multiple error prone spreadsheets?

Serviceware's Joe Wilson is looking forward to an interactive discussion on:

  • The pressure on businesses to cut costs, while ensuring their future.
  • The challenges of making strategic decisions, based on misinformation.
  • Why digital transformation makes technology investments the best starting point.
  • The benefits of an automated real-time lens across the business for financial, planning and performance management.

You will leave the session:

  • Considering how a service-oriented view of your business could enable you to quickly save 40%.
  • Understanding how to effectively measure and manage the costs of your IT and shared service investments.
  • With a full understanding of the tools available to enable full transparency over your IT and shared service costs, effectively plan new investments or cost optimisation initiatives and measure performance.


Joe Wilson, Director - Global Accounts and International Sales Strategy Development, Serviceware


More information

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About Serviceware

Serviceware offers strategies and software solutions that help companies compete digitally with best-in-class enterprise service management.

Virtually Live resources
See more resources supporting Virtually Live 2020

A range of articles and information on the key topics being discussed at Virtually Live, as well as some of the sessions from 2020.

Our partners

ICAEW is able to provide Virtually Live 2021 free to our members and students, thanks to our commercial partners...

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