In the 2021 Edelman Trust Barometer, trust in major institutions and economies fell as they battled an “infodemic”. Despite this, business was shown as the most trusted institution and the only one that was seen as both ethical and competent.
With societal and regulatory pressures rising, how can businesses across the world make sure they maintain and build trust? This panel will explore the important trust in information, corporate governance, looking after employees and the environment.
- Penelope Mantzaris, SVP, Edelman Data and Intelligence
- Lord Tim Clement-Jones, Co-Chair, All-Party Parliamentary Group on artificial intellignence.
- Shru Morris, CEO, Napthens
- Stephen Huyton, FD, Thermopatch
Penelope leads on financial services at Edelman’s global insight and analytics agency. Prior to joining Edelman, she was Director at Gracechurch Consulting, a management consultancy focused on Professional Services. Penelope has extensive research experience in brand, trust and reputation. She started her career at Unilever and has held positions at GfK and TNS.
Prior to becoming CEO, Shru was Napthens’ Finance Director where she helped drive performance across the business and led the finance function. Shru has worked in professional services for more than 10 years, having worked at RSM and headed the finance department at Weightmans Solicitors. She has experience in audit, tax, mergers, acquisitions and finance transformation.
Lord Clement-Jones is a Liberal Democrat peer and a consultant for DLA Piper. He is founding member of the All-Party Parliamentary Group on artificial intelligence.
Stephen has worked in the Netherlands for more than 27 years and is currently Group Finance Director of Thermopatch International BV. The company specializes in textile & apparel identification having its European headquarter in Amsterdam. It has its own production & sales operations in several European countries and has recently started trading in China. Outside work Stephen is a board member of the Netherlands British Chamber of Commerce and is the NL Representative of the ICAEW.
Trust in business prevails, but it is not clear-cut
The Edelman Trust Barometer has long been the go-to source of data about trust. The 2021 Trust Barometer puts trust in business out in front, above government media and NGOs - but only just. Hear from Penelope Mantzaris, Senior Vice President, Edelman Data and Intelligence.Read the article
Trust in leadership: be as authentic as possible
During periods of uncertainty when teams look to their leadership for direction, authenticity is key. Shru Morris, CEO of law firm Napthens LLP, shares her thoughts with ICAEW Insights.Read the article
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